6 IT advisory roles in: IT Procurement; Network Security; Mobile; IAM; CRM (this posting is now closed/inactive)

  • Company: Gartner, Inc
  • Location: Stamford, CT  06902 United States
  • Date posted: 02/25/13
  • Requisition code: NA
  • Job #: 370890
  • Job Category:Information Technology
  • Job Sub-Category:Software
  • Job Type:Fulltime
  • Compensation: Competitive (base + bonus)

Job Description

Based in either Stamford/Trumbull (CT) or Egham (UK), the Research Service Analyst role will increase client inquiry responsiveness and satisfaction by providing relevant content and reducing the time to respond to client questions.  Successful Service Analysts will be expected to:

  • Conduct client inquiry for high-demand, high-volume topics that are well defined and for which Gartner Research positions are clear (see below for specific topics)
  • Remain current on developments and issues within specified coverage areas
  • Create packaged content sets that answer basic client inquiries and satisfy requests for published research
  • Write written response to basic inquiries and first drafts to inquiry topics. Work with other Service Analysts to establish a written response library
  • Serve as the primary point of triage for Research Content Specialist teams on complex requests and coverage questions
  • Keep Research Content Specialist teams well-briefed on coverage and content across broad topic areas


6 Research Service Analyst positions open in the following subject matter areas: 


To apply to one of the Analyst positions, please visit that respective URL directly (listed above).

Job Requirements

  • Bachelor's Degree in related field required; Master’s preferred
  • At least 5 - 8 years of experience in a technology-related field
  • Working knowledge of technologies and markets relating to one of the 6 technology areas indicated in the job description (IAM, CRM, Enterprise Mobile technology, Social Software, IT Procurement Asset/Vendor Mgmt & Network/Mobile Security)
  • Excellent written and verbal communication skills
  • Exceptional client interaction skills
  • Strong project management and interpersonal skills
  • Proven ability to collaborate in a global and matrixed environment 
  • Ability to work out of Gartner office (Stamford, Trumbull or Egham)

Contact Information/Application Instructions

Gartner (NYSE: IT) is the world's leading information technology research and advisory company.  We were recently identified by LinkedIn as one of the "most sought-after companies" among LinkedIn's 175 million members globally (http://bitly.com/Pyul5L).  We are also recognized by Glassdoor as of the “50 Best Place To Work 2013”!  No. 16!  http://bit.ly/apWfkN  

Job #: 370890