Lead Specialist - Administration

WHAT YOU'LL DO

• The key aspect of this role which is fast paced covers following areas
• Office Operations and facilities management for Bengaluru Office
• Managing administration and office services
• Safety, Security & Risk compliances
• Employee services

YOU'RE GOOD AT

• Handling end-to-end facilities, interiors and infrastructure of the office and liaising with all contractors for the same. Orchestrating across different departments for maintenance of all equipment in the organization and enhancing the overall efficiency.
• Supervise & suggest enhancements for Office Maintenance & Cafeteria Management
• Responsible for housekeeping and fire-fighting activities in the organization.
• Communicates effectively via telephone, e-mail, and in person with all levels of BCG staff, clients, and guests
• Oversee Cafeteria & Pantry operations, lead employee engagement activities & Initiatives
• Carry out PPM routines as per the schedule and review checklists and technical audits for all installations at periodical intervals
• Ensure upkeep of Pantry equipment & reprographic equipment and take necessary action plan. Take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and civil works pertaining to the facility
• Periodically inspect the logbooks, checklists, and PPM schedules for a better management of engineering systems
• Responsible for development of all maintenance related schedules and shutdowns in consultation with Site lead / OEMs
• Liaising with government and regulatory bodies like Local Government Agencies for obtaining necessary sanctions / approvals and ensuring smooth working condition in premises.
• Liaising with building management, contractors, and interiors for the same.
• Interacting with different department for executing the maintenance of all equipment in the organization and enhancing the overall efficiency
• Preparing and supervising maintenance of statutory records
• Responsible for office maintenance (replacements, repairs, etc.)
• Track vendor payments ensuring timely billing for all service partners
• Generate MIS for operations
• Issuance of Access Cards & maintenance of access control systems
• Collaborates in various administrative tasks as required.
• Store Management- maintenance / issuance of items, stock take etc.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Any graduation degree with 10+ years' experience in a similar role within a high performing professional services environment
• Individual is expected to work with diverse group of individuals and able to multitask and respond in a fast- moving environment
• Excellent oral and written communication, should be able to present to a senior group of leaders
• Strong attention to detail, accurate and thorough; comfortable with numbers
• Role model with strong values & experience of change management
• Excellent organisational skills with strong mentoring and coaching skills
• Flexible approach and ability to manage conflicting priorities
• Positive outlook and professional approach
• Can develop and manage relationships with key stakeholders at all levels of the organisation. Builds strong networks and collaborative relationships
• Open and approachable, builds trust quickly and skilled at dealing with people issues both professionally and confidentially
• Demonstrates good judgement and the ability to resolve conflicts successfully. Calm and effective under pressure, demonstrates high levels of resilience
• Works autonomously and proactively but escalates when needed. Drive and enthusiasm to motivate and encourage a wide diverse team
• Hands-on and flexible approach. Recognize and maintain confidentiality
• Ability to manage and resolve issues and address any team related concerns

YOU'LL WORK WITH

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.