Head of Enterprise Application Services

Description

About Alvarez & Marsal 

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact on our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M. 

Technology at A&M is operated as a platform serving the entire firm - corporate functions, business units, and client-facing engagement teams. As the firm has scaled, the Application Services portfolio has grown substantially in surface area, complexity, and business criticality. The firm's enterprise application estate now includes SAP S/4 HANA, in flight third party onshore and offshore managed service), Workday, Salesforce (Sales Cloud and Marketing Cloud), Sales Engagement Tools, Expense, Timekeeping, and a growing portfolio of legal, compliance, and risk-tech platforms.

The Head of Enterprise Application Services is a newly created role, established to provide focused leadership over this portfolio.

How you will contribute

• Custom Development & Low-Code  
• Engagement & Workflow  

System Integration (SI) and Managed Service Partnerships: Holds third parties accountable and defines performance metrics, governs the relationship, and escalates appropriately

Architecture and standards: Leverages and refines Firm architecture standards to manage portfolio. Configure-not-customize as default mindset.

BU technology federation: Works through the Practice IT Liaison construct to federate BU-dedicated technology to platform standards while respecting BU autonomy.

Cost and vendor management: Owns the application portfolio total cost of ownership, license optimization, and contract lifecycle for SaaS and SI partners. Partners with the OCIO/TBM function on financial transparency and show back to consuming functions.

Talent leadership: Builds and develops the leadership layer beneath the role.

Reports to: Chief Administrative Officer

Peer pillar leaders: Chief Information Officer (Infrastructure & Operations). Chief Security Officer (Security & Global Security Office). Chief AI Officer (peer platform)

Primary internal stakeholders: CFO, Controller, Chief People Officer, HR leadership, General Counsel, Chief Compliance Officer, Chief Risk Officer, Chief Growth/Pursuit leadership, BU Growth leaders, BU practice leaders, CPMO and Technology Portfolio Leader, Executive Committee members (occasional, for major program review)

Organization scope: Approximately 60+ named application platforms in the firm's portfolio; team size scales with the role over the first 24 months.

Qualifications

Required

• Multi-platform ownership at scale. Has run a multi-domain enterprise application portfolio (ERP, HRIS, CRM, plus legal/risk and engagement platforms) as a single accountable leader, not a federation of separate platforms.
• SI partnership discipline. Has held a global role working with world-class Managed Service and System Integrators accountable through a major program. Knows how to set scope, govern delivery, escalate, and avoid the failure modes of managed-service over-dependency.
• Architecture instincts. Configure-not-customize as a default mindset. Has resisted SI customization pressure before, with results to show for it.
• Domain leadership. Has built and developed a layer of seven or more direct reports across both vertical domain leads and horizontal capability leads. Comfortable with the synthesis role.
• DevSecOps Maturity. Modern and secure delivery practices across the application estate - build, test, deploy-to-staging. Production handoff discipline.
• Executive presence. Comfortable as the application platform's single representative to the C-suite. Carries enterprise-level conversations on strategy, investment, and trade-offs.

Preferred

• PSF / professional services firm experience. Understands the economics, decision rhythms, and stakeholder dynamics of a partner-led firm. Has worked engagement-driven systems (engagement lifecycle, time tracking, billing) and understands why they matter.
• SAP modernization experience. Has lived through an SAP S/4 HANA program on scale, ideally with a global managed-service partner and knows/understands the failure modes.
• Salesforce maturity. Has operated Sales Cloud and Marketing Cloud in production at scale. Comfortable with the configuration vs. customization debate inside Salesforce specifically.
• Workday operational depth. Has run Workday HCM and Talent in production. Understands the post-implementation roadmap.
• DevOps & Governance. Has stood up development shops using SDLC framework and security best practices.
• Global Capability Center experience. Has built application services delivery capability in India or an equivalent GCC location, with senior in-region leadership.

Your journey at A&M 

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. 

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals. 

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k)-retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k)-retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M’s benefits programs. 

 The salary range is $230,000-$270,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.  Please ask your recruiter for details.